Cancellation policy

Individual Bookings, 1 – 6 Persons:

  • Cancellation must always take place in writing by sending an email to mail@stammerhalle-badehotel.dk. A verbal cancellation is not valid.
  • If we do not receive your deposit, your booking is still active and you must cancel it in writing before it is deleted in our booking system.
  • When canceling your booking up to 7 days before the day of arrival at 12, we will refund your deposit, however, our administration fee of DKK 500.00 per room.
  • If you cancel later than 7 days before the day of arrival at 12, you must pay the price for the first day.
  • If you cancel later than 3 days before the day of arrival at 12.00 you must pay the full stay.
  • If you do not show up for your reservation, you must pay the full stay.
  • If a situation arises during your visit with us that means you have to interrupt your stay early, you must pay for the full stay.
  • If you wish to move the stay to another date, we charge a fee of DKK 250. However, the conditions with deadlines still apply.
  • If you wish to change your booking, e.g. cancel one of the booked nights or cancel one of the rooms you have booked, then the above deadlines for cancellation also apply.

Group Bookings From 7 People:

  • Cancellation must always take place in writing by sending an email to mail@stammerhalle-badehotel.dk. A verbal cancellation is not valid.
  • If we do not receive your deposit, your booking is still active and you must cancel it in writing before it is deleted in our booking system.
  • If you do not show up for your reservation, you must pay the full stay.
  • If a situation arises during your visit with us that means you have to interrupt your stay early, you must pay for the full stay.
  • If you wish to change your booking, e.g. cancel one of the booked nights or cancel one of the rooms you have booked, the cancellation deadlines below also apply.
  • For groups of 7 people or more, our group cancellation conditions apply:
  • Cancellation up to 4 weeks before the event is free of charge.
  • Cancellations made between 3 and 4 weeks before the event will be charged with 25%.
  • Cancellations made between 2 and 3 weeks before the event will be charged with 50%.
  • Cancellations made between 1 and 2 weeks before the event will be charged with 75%.
  • Cancellations made less than 1 week before arrival will be charged 100% of the event.